Multisuns Digital Communication Recording System or DCRS for short is our flagship voice logger. The DCRS simply is a professional recording system for call centers and enterprise use. It can be used in a single office environment or can be deployed into a large ecosystem spanning cities, states and countries.

The DCRS is a tailored voice recorder that fits into the most demanding office environments. We know in today's world offices hours are multinational. So, we designed flexibility into our DCRS to provide our customers a variety of choices. The DCRS records interactions from PBX, ACD and CTI systems from four lines to thousands of channels. As you can see the DCRS can fit snugly into a large multi-site organization as it does in a single office.

There is more to voice logging than just recording every call. The DCRS addresses the many business related issues you require. We want you to concentrate on the core of your business and let the DCRS worry about voice recording and archiving. The DCRS can be operated by anyone and is equipped with simple to use navigation, search and playback tools. All units feature basic functions such as: recording, live monitoring and managed security. While at the same time we offer multiple options to enhance your experience, such as: central archiving, OAPI and networking capabilities.

 
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 DCRS View  
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 DCRS Target Users
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 DCRS Why Record & Advantages
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 DCRS Model Specifications
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 DCRS Brochure
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 DCRS OAPI
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 DCRS VoIP

Here on this website we only provide information about our DCRS. Due to individual company requirements each DCRS is meticulously designed to meet our customer's needs. Local Multisuns dealers can assist on configurations, sales and integration. In the meantime view our site and contact us with any questions.

For over 21 years we have been outfitting call centers, financial and government organizations worldwide.

Features

Record

  • Analog, Digital Signals, E1 & T1 Interface, VoIP and Two-Way Radio

Full Recording

  • Assignable Schedule Recording
  • Record every call automatically

Monitoring

  • Live monitoring of on-going calls from any workstation or remote phone

Archive

  • DVD-RAM, DAT72, USB HDD NAS storage

Reliability

Standard Designed to run 24x7 for non-stop recording Redundant Power Raid-1 mirror hard disk to prevent complete hard disk failure Complete and secured database system Supply (optional)

Search and Playback

  • Quick Search, Retrieval and Replay over LAN/WAN & the Internet
  • Over 28 search parameters: Date, Time, Extension Number, Customer ID, etc.
  • Message tagging for future reference and searching
  • Web Client (optional) for search and playback

Integration

  • Can be integrated with Call Center, PBX, ACD and custom databases

Scalability

  • Fully scalable to accommodate organization requirements and business growth
  • Distributed architecture designed to connect more than one recording server
  • 4 channels to 256 channels per DCRS recording server

Authorization

  • Multiple access levels for secure & easy use
  • Minimum training for users
DCRS Family:
DCRS Recording Server
1. DCRS Central Recording Server
DCRS Central Recording Server is the main system in a DCRS group within the same LAN. It can monitor other DCRS Sub-recording Servers in the same group by consolidating and storing their warning messages. In addition, remote call in for search & playback of recordings and emergency call out of each Sub-recording Server can be performed through DCRS Central Recording Server. Last but not least, DCRS Central Recording Server also contains all the functionalities of a Sub-recording server.
2. DCRS Sub-Recording Server
Any other Recording Server within the LAN that is not DCRS Central Recording Server is considered as DCRS Sub-recording Server. Its main functionalities are to record, save, backup recording files and create database.
3. DCRS Client
DCRS client is the DCRS workstation software which can be installed to any PC within the LAN. Users are allowed to connect to a particular DCRS recording server to access, perform real-time monitor and playback through this workstation. Note: There are two modes to sign in to DCRS server. DCRS: With READ and WRITE permission. LIM: With only READ permission.
 
DCRS BestLink Server
1. DCRS OAPI
DCRS OAPI provides an environment where Multisuns DCRS recording system can be integrated with call center CRM system, Call Center Agent workstation, Database, PABX and other communication system.
2. DCRS DB Center
Multiple DCRS recording server's database can be centralized to DCRS DB Center over the LAN. It can also be connected to DCRS web server to allow users to search and playback the recording files without any constraint.
4. DCRS DB Player
Through DCRS DB Player software, users can search and playback the recording files in a database CD.
5. DCRS DB Statistics
Through DCRS DB Statistics software, users can analyze the recording files in database by predefined call information, such as time, caller ID, Dept. ID, etc. and export the information for further analysis and customization.
 
DCRS Web Server
1. DCRS Web Server
By installing DCRS Web Server, users can use Microsoft Internet Explorer web browser to connect to DCRS OAPI and Best Link. Subsequently, users can search, playback, download, monitor and attach comments from any location where there's internet access.
2. DCRS IE Client
DCRS IE Client is the browser interface which uses Microsoft Internet Explorer to search, playback, download, monitor, and attach comments to recording files of the DCRS recording server.
 
DCRS Central Management Center
DCRS Central Management Center provides reports of each DCRS recording server's operation and analysis status. Thus, system administrator could utilize this centralized report of each recording server to immediately deal with any emergency case and analyze the efficiency of the DCRS recording server(s).